Your customer has ordered a dress on your online platform because of the Christmas discount you offered. You are so happy that that last season item finally brought you some money. However, you searched all over the warehouse and the store, but were still unable to find it. You finally realised that the dress was actually sold from the store, but the staff didn't update the record immediately. And now, you’re fretting how to explain to the customer and make a refund, and believe you are going to lose this customer… forever.
Actually you can avoid the above issue if you have a good inventory management system. Do you know how to do it?
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